Mission: The mission of the Austin Animal Services Department is to prevent animal homelessness and promote humane, compassionate treatment of animals by enforcing regulations, providing a safety net for lost or homeless animals, and achieving live outcomes for at least 90% of sheltered pets.
19 percent of sheltered animals returned-to-owner
10,568 animals sterilized in the community
97 percent of shelter live outcomes
Mission: The mission of the Austin Public Health Department is to prevent disease, promote health and protect the well-being of our community.
73 percent of clients enrolled in self-sufficiency case management reported a reduction or elimination of income barriers
8,156 client visits at the Shots for Tots Clinics for Vaccines for Children (VFC) eligible children ages 0-18
2,365 individuals served through Behavioral Health social services contracts
Mission: The mission of the Development Services Department is to provide comprehensive development review and inspection services to build a better Austin.
91 percent of building inspections were performed within 24 hours of request
31 percent of initial commercial building plan reviews were completed within 21 days
Customers waited on average 10 minutes to be served in the Development Assistance Center
Mission: The mission of the Austin-Travis County Emergency Medical Services Department is to provide excellent patient care to anyone, any time, any place in order to decrease suffering, improve the health of the community and save lives.
69 seconds average processing time of EMS Communications Center calls
91 percent of potentially life-threatening calls responded to within 9 minutes and 59 seconds within the city of Austin
29,698 people reached with EMS public education programs
Mission: The Austin Fire Department is committed to creating safer communities through prevention, preparedness and effective emergency response.
12,345 fire technical inspections
88% customers satisfied with the timeliness of AFD emergency response
98 percent unit responses inside the city of Austin with an AFD unit response
Mission: The purpose of the Neighborhood Housing and Community Development Department is to provide housing, community and small business development services to benefit eligible residents so they can have access to livable neighborhoods and can increase their opportunities for self-sufficiency.
310 affordable rental units were constructed and/or preserved through capital investment
100 percent of households assisted with tenant-based rental assistance serving 30% MFI or below
Mission: The mission of the Austin Public Library is to provide easy access to books and information for all ages, through responsive professionals, engaging programs, and state of the art technology in a safe and friendly environment.
71% of citizens reporting satisfaction with quality of city libraries
3.2 million visits to City libraries
182,172 youth attendees at library programs
Mission: The mission of the Municipal Court department is to impartially administer justice in a fair and efficient manner so that trust and accountability is exemplified to the public we serve.
323,504 total cases filed
142 percent of frequent offenders complete rehabilitative recommendations
15.7 million square footage completed for community service activities
Mission: The mission of the Parks and Recreation Department is to provide diverse programs and experiences to the public by creating sustainable natural spaces and public places in order to inspire Austin to learn, play, protect, and connect.
56% of citizens satisfied with parks and recreation facilities
74% of users satisfied with recreation programs
307,136 visits to educational and cultural facilities
Mission: The mission of the Planning and Zoning Department is to educate, advocate, and provide planning services so that Austin is beautiful and a great place for all.
53 neighborhood plans adopted since the inception of the Long Range Planning program
96% of neighborhood planning participants were satisfied with the neighborhood planning process
1,993 contiguous acres were annexed and served by the City of Austin
Mission: The mission of the Austin Police Department is to keep you, your family and our community safe.
3,745 violent crimes investigated department-wide
33,902 property crimes investigated department-wide
72% of residents are satisfied with the overall quality of police services